Privacy Policy

Information We Collect

We may collect and process the following types of personal information:

Information You Provide

• Contact details: name, address, telephone number, email address
• Health information: medical history, care needs, medication details, and other health-related information necessary to provide care services
• Financial information: payment details, funding arrangements, and invoicing information
• Next of kin details: emergency contact information for family members or representatives
• Identification documents: proof of identity where required

Information We Collect Automatically

• Website usage data: IP address, browser type, pages visited, and time spent on our website
• Cookies: small files stored on your device to improve your browsing experience

How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage home care services
• To assess care needs and create personalised care plans
• To communicate with you about your care or enquiries
• To comply with legal and regulatory requirements, including CQC regulations
• To process payments and manage accounts
• To improve our services and train our staff
• To respond to complaints or concerns

Legal Basis for Processing

We process your personal information on the following legal grounds:

Special Category Data

Health and medical information is classified as special category data under UK GDPR. We process this information under the following conditions:

• For the provision of health or social care services
• Where processing is necessary for reasons of substantial public interest
• Where you have given explicit consent

Data Sharing

We may share your personal information with:

• Healthcare professionals: GPs, district nurses, and other healthcare providers involved in your care
• Local authorities: where they are funding or involved in your care
• Regulatory bodies: such as the Care Quality Commission
• Family members: with your consent, or where they hold legal authority
• Service providers: who assist us in operating our business (under strict data protection agreements)

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with legal requirements. Care records are typically retained for a minimum of 8 years after the end of care provision, in line with regulatory requirements.

Your Rights

Under UK data protection law, you have the following rights:

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

• Secure storage of physical records
• Password protection and encryption for electronic records
• Staff training on data protection
• Regular security assessments